SHINE SUPPORT

How can we help?

Choose a topic to write to our team. Your email app will open; review your message before sending.

Something is not working

Tell us what you tried, what happened and which device you use. A screenshot can help.

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Membership, billing or refund review

Ask about a charge, your membership or a refund that needs review. Refund approval is not automatic.

Contact billing support

Read the refund policy

What to include

Your SHINE account email, organization name and a short description. Never send passwords, sign-in codes or card details.

If the email button does not open, write to developer@shinebyheaven.app.

Contacting support does not cancel your membership, stop renewal or request an automatic refund. You can still manage cancellation from Membership without contacting us.

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