Effective September 9, 2026
Refund Policy
Cancellation, refunds, and payment disputes are different actions. This page explains what each one does.
Membership cancellation
You can cancel a paid membership from SHINE Account at any time. Choose to stop the next renewal and keep paid access until the date shown, without a refund. Alternatively, where a verified refund quote is available, choose to end paid access now and refund the unused portion of the current paid period to the original payment method. The amount is calculated from the actual payment, including any discount, prorated by remaining time and rounded down to the payment currency's smallest unit. The quote is valid for ten minutes. Saved content, Free features and separately purchased licenses are preserved.
Immediate refunds are currently supported for verified single-payment USD membership invoices without taxes, credits, disputes, earlier refunds or pending charges. Other payments require review; stopping renewal remains available. Confirmation is required before cancellation or refund. A pending or failed refund is not confirmation that money has been returned. An optional 50% renewal offer is unavailable until five full days after the current period's confirmed payment; declining an offer never blocks cancellation.
One-time App purchases
An organization administrator can request a refund from purchase history. Include the correct organization and App; SHINE uses the authenticated transaction record rather than card details to identify the purchase.
How requests are reviewed
We review transaction timing, duplicate or unauthorized charges, material technical failure, delivery and use of the license, prior refunds or disputes, abuse signals, and mandatory consumer rights. Approval is not automatic, and nothing in this policy limits rights that applicable law does not allow us to waive.
Effect on access
An approved refund or resolved dispute revokes the corresponding separately purchased license. Free Apps remain available with a registered account. If Ultra is independently active, its included access continues until Ultra ends.
Processing and status
Submitting a request records it for review; it is not confirmation that money has been returned. Approved refunds are sent through the original payment processor and timing depends on Stripe, the payment method, and the financial institution. Purchase history shows the current license and request state.
Contact
Contact support for a technical issue, billing question or refund review. Include your account email and organization name; never send passwords, sign-in codes or card details. Contacting support does not cancel a membership or submit an automatic refund.